Cancellation Policy

At OOWLIT, we strive to process orders as quickly as possible. Please review our policy regarding order cancellations and modifications below.

1. Order Cancellation (Before Shipment)

• Within 24 Hours: Customers may cancel their orders within 24 hours of placement for a full refund. No cancellation fees will apply.
• After 24 Hours (But Not Shipped): If your order has not yet been shipped, you may still request a cancellation by contacting our support team. We will issue a full refund to your original payment method.

2. Orders Already Shipped

• Once an order has been handed over to the carrier and shipped, it cannot be cancelled.
• If you no longer wish to keep the item, please wait for the delivery and follow our Return & Refund Policy to initiate a return.
• Return shipping costs may apply unless the product is defective, damaged, or incorrect.

3. Order Modifications

If you need to change your shipping address or product model, please contact us at support@oowlit.com immediately. We will do our best to modify your order if it has not yet been processed for shipment.

4. Refund Processing

Once a cancellation is approved, we will process your refund within 10 business days.

The refund will be credited back to your original payment method. Please note that banks or payment providers may require additional time to reflect the transaction in your account.

5. Contact Us

For any questions regarding your order status or cancellation, please reach out to us:

OOWLIT
Email: support@oowlit.com
Phone: +86 178-7114-4492
Business Entity: HONGKONG HiHD OPTICS CO., LIMITED
Address: FLAT E19, 10/F, NO.52 HUNG TO ROAD, KWUN TONG, HONG KONG, 999077, HK