Return & Refund Policy
Thank you for shopping with OOWLIT. We want you to feel confident when placing an order with us. If you are not fully satisfied with your purchase, please review our return and refund policy below.
1. Return Window
We accept returns within 30 days after delivery.
This means you have 30 days from the date you receive your order to request a return.
2. Eligible Returns
We accept returns for both:
- defective products
- non-defective products
To be eligible for a return, the item must be:
- in new condition only
- unused and undamaged
- returned with original packaging, if applicable
- accompanied by proof of purchase or order number
3. Exchanges
We also accept exchanges.
If you would like to exchange an item, please contact us first so we can assist you with the process.
4. Return Method
Returns are accepted by mail.
To start a return, please contact our support team at: support@oowlit.com
Once your return request is approved, we will provide return instructions.
5. Return Shipping Cost
Non-Defective Returns
For returns or exchanges that are not related to product quality issues, a return shipping fee of USD $9.90 will be deducted from the refund amount or charged for the exchange process.
Defective or Incorrect Items
If the item is defective, damaged, or incorrect due to our error, we will provide a free return label or cover the return shipping cost.
6. Restocking Fees
We do not charge any restocking fees for returns.
7. Refunds
Once your returned item is received and inspected, we will notify you regarding the status of your refund.
If approved:
- your refund will be issued to your original payment method.
- refunds are processed within 10 business days.
Please note that your bank or payment provider may require additional time to post the refund to your account.
8. EU RIGHT OF WITHDRAWAL (European Customers)
If you are a consumer located in the European Union, you have the right to withdraw from your purchase within 14 days of receiving your order, without giving any reason. This is known as the "cooling-off period."
In accordance with EU Directive 2023/2673, you may exercise your right of withdrawal by clicking the button below. You will be asked to confirm your withdrawal and provide your name and order details. A confirmation will be sent to you by email.
Upon receiving your withdrawal request, we will send you a confirmation email and process your refund to the original form of payment within 14 days.
Please note that the right of withdrawal may not apply to certain products (e.g., custom-made or personalized items). If you have questions, please consult a legal expert or contact us at support@oowlit.com.
9. Contact Information
If you have any questions about returns, refunds, or exchanges, please contact us:
OOWLIT
Email: support@oowlit.com
Phone: +86 178-7114-4492
Business Entity: HONGKONG HiHD OPTICS CO., LIMITED
Address: FLAT E19, 10/F, NO.52 HUNG TO ROAD, KWUN TONG, HONG KONG, 999077, HK